From Template OCR to Cash Cycle Ownership: The Migration Runbook
Two hundred and fifty years ago, the question wasn't whether to leave. Everyone who needed to answer that had already answered it. The question was what, specifically, needed to be named — and what the new system was going to look like when the transition was done. That document wasn't a complaint. It was a runbook.
The AP directors running Hyland OnBase or Brainware for five-plus years ask a similar question. Not "should we migrate?" They already know the answer. They ask: What does migration actually look like — and how do we get there without a month of invoice processing chaos?