What Is an AR Helpdesk and Why Do I Need It Now?
Picture this scenario. You run a global shared services center supporting the accounts receivable and collections function of a global 2000 company. You support tens of thousands of customers and are responsible for a team of more than 50-100 shared services staff responsible for collecting incoming cash from customer invoices and processing customer payments on time.
Your team of collectors receives hundreds, or maybe thousands, of requests each week, and they have to review them, respond to them, escalate them if appropriate and ensure that they are processed in a timely fashion.